Villas Prestige et Services
Anne-Claire Conraud,
For us, service is fundamentally about providing an answer to a question or a solution to a problem, it's about sharing, surprising, amazing and delighting.
It's about bringing a real degree of customization to the rental experience.
We take time to find out clients' preferences in terms of flowers, newspapers, etc. They may be startled at first but afterwards they appreciate it. And they come back. Clients count on us for the success of their holiday.
They demand concierge services such as drivers, gourmet services, athletic coaches, beauty services in the home, tutors... Technology has also become an important part of the vacation. Some clients need to be in constant contact with the office.
Each of our houses is unique, just as each client is unique. Last year we developed different holiday packages, such as opera and dinner in Paris, then a return to St Tropez. We also offer special activities for children-clowns at birthday parties, sports and French classes.
This year, 2008, will feature even more tailormade holidays.
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